Frequently Asked Questions
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Yes. Our team at both our Bangkok and Phuket showrooms speaks English at a professional business level. Whether you visit us in person, call us, or contact us online, we are happy to assist you in English.
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We are the exclusive distributor of HIGOLD outdoor furniture in Thailand.
HIGOLD is one of the world's leading premium outdoor furniture manufacturers, based in Foshan, China. The brand combines advanced manufacturing technology, premium materials, and award-winning international design collaborations to create outdoor furniture that is both elegant and built to last.
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Yes. All of our furniture is imported directly from HIGOLD and manufactured to premium international standards using high-quality materials and advanced production techniques. Every collection is designed to deliver exceptional durability, weather resistance, and long-term performance.
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Our furniture is engineered specifically for long-term outdoor use. Many collections are designed to last well over ten years with proper care.
Premium materials such as powder-coated aluminum, high-performance outdoor fabrics, teak, and weather-resistant components allow our furniture to withstand strong sunlight, heavy rain, coastal environments, humidity, and sea salt. This makes it ideal for beachfront properties, rooftops, gardens, hotels, and luxury outdoor living spaces.
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Absolutely. Our pricing reflects the quality, craftsmanship, premium materials, and longevity of our furniture.
Rather than focusing on the lowest price, we provide products that deliver lasting value for many years, reducing the need for frequent replacement while maintaining their appearance and performance.
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Yes. We regularly offer exclusive promotions and special pricing depending on the product, seasonal campaigns, and project requirements.
We also provide volume discounts for larger purchases, including hotels, resorts, villas, commercial developments, and other bulk orders. Please contact our team for the latest offers and project pricing.
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We maintain a large inventory of in-stock collections to ensure fast delivery. Our inventory is replenished regularly, although some collections may occasionally require pre-ordering due to demand or factory availability.
If your selected items are not currently available, we can arrange a factory order.
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Delivery depends on product availability and your location.
- In-stock items: Typically delivered within 7–14 business days.
- Pre-order items: Usually require approximately 2–4 months from order confirmation and deposit payment.
We deliver throughout Thailand and also offer international shipping.
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Delivery charges depend on your location, order size, and the products being delivered.
For qualifying orders, we may offer complimentary delivery based on the total purchase value, delivery distance, and project requirements. Our team will be happy to provide a quotation for your location.
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Our standard payment terms are:
- 50% deposit to confirm your order.
- 50% balance on the delivery date.
For certain custom orders or commercial projects, payment terms may vary.
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Absolutely.
Our experienced consultants have extensive product knowledge and will help you select furniture that suits your lifestyle, space, and design preferences. We also provide recommendations on layouts, furniture spacing, and combining different collections to create a balanced and functional outdoor living area.
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Yes.
Whether you are furnishing a private villa, condominium, hotel, restaurant, resort, or commercial project, we can assist with complete outdoor furnishing solutions.
Our team can help with:
- Furniture selection
- Space planning
- Layout recommendations
- Collection coordination
- Outdoor styling advice
Our goal is to create a cohesive and elegant outdoor environment tailored to your project.
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Yes. We work with a wide range of budgets and can recommend furniture combinations that achieve a refined, premium appearance without exceeding your budget.
Our consultants will help you find the best balance between style, functionality, and investment.
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While we do not offer fully bespoke furniture, many of our collections can be customized with different fabric options, colors, and aluminum finishes, subject to factory availability.
Our exclusive designer collections feature patented designs created in collaboration with internationally recognized designers, offering a unique combination of luxury and individuality.
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In addition to premium outdoor furniture, we offer a carefully curated selection of outdoor lifestyle products and accessories, including:
- Outdoor umbrellas
- Outdoor lighting
- Ice buckets
- Serving trolleys
- Outdoor showers
- Ice baths
- Decorative accessories
These products are designed to complement your outdoor living space and complete your project.
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Whichever you prefer.
If you would like expert guidance, one of our consultants will provide personalized one-on-one assistance throughout your visit. If you simply wish to browse for inspiration, you are welcome to explore our showroom at your own pace without any pressure to purchase.
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Absolutely.
Many visitors come to explore ideas before starting their project. Our showrooms feature a wide variety of complete outdoor living environments, allowing you to experience different collections, materials, and design concepts while gathering inspiration for your own space.
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Yes.
We are committed to supporting our customers long after delivery. Whether you require maintenance advice, product guidance, replacement parts, or general assistance, our team is always available to help you throughout the lifetime of your furniture.
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Customer satisfaction is extremely important to us.
If you experience any issue, we take every concern seriously. Our team carefully investigates each case and works to resolve it as quickly and fairly as possible. We also value customer feedback, as it helps us continually improve our products and services.
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Yes.
Both our Bangkok (Bangna) and Phuket showrooms offer convenient on-site parking for all visitors.
